Free shipping in the Netherlands and Belgium

Frequently Asked Questions

What are the shipping times and how much does it cost?

Normally you can expect your artwork to be delivered to your home within 7 and 10 days. If you only order the digital file of the artwork, this will take about 3 to 5 days.

The shipping costs are free. If you would like to know more, you can do so on our shipping page.

How are the paintings made?

We don't paint from scratch.

We are a digital design studio and we use professional photo editing techniques, and some complex brush strokes and blending processes to turn your original photo into a pet portrait.

Can I order multiple pets in one painting?

Yes, this is possible. Once you have uploaded your photo of your dog or cat, you can choose from the options to add an additional pet. Please indicate clearly which name belongs to which pet if you also choose this option. You can do this in the name bar or in the announcements when checking out.

Do you only do dogs or cats?

We can print any animal, regardless of species or breed. So far we have created unique masterpieces for dogs, cats, birds, horses, micro pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal.

Is my photo good enough?

If you followed our photo guidelines, your photo is probably good enough to use.

- Make sure the photo is taken in good light (outdoor daylight is best)

- Try to take the photo at eye level with your petThey don't have to look at the camera

- Try to get a close-up so we can see your pet's unique features. Make sure the photo is not blurry.

- Make sure no features (e.g. ears!) are out of the picture - we can't add them if they aren't in the original photo.

-Make sure the coat color in the photo is not affected by poor lighting. If the fur in the photo isn't accurate in real life, the fur in the design won't be either.

Does it matter if there are things in the background?

No, this shouldn't matter. Don't worry if there are a lot of things in the background. It's obviously better if it's a clear background. But don't obsess over it too much! It really doesn't matter much.

Can I change my order?

You can change your order within 24 hours. If you placed your order more than 24 hours ago, we cannot guarantee that we will be able to change it.

Is your question not listed?

Please contact us
Handmade

Each order is completely drawn and printed by hand.

Fast delivery

Your order will be shipped safely and quickly with PostNL in the Netherlands and Belgium.

Always pay safely

Pay safely with iDEAL, Bancontact, Giropay, Sepa, Sofort, PayPal, credit card or afterwards with Klarna.